Every slide at The Big Wedgie event has rules specific to that slide. These rules have been established for your safety and the safety of all other sliders and therefore must be adhered to at all times.
At a glance:
- The Big Wedgie: Min. 1.2m tall; Max. 110kg
- The Just Right Wedgie: Min. 0.8m tall; Max. 50kg
- The Little Wedgie and The Little Skidda: Min. 0.8m tall; Max. 40kg
- The Big Chucka: Min. 1.4m tall; Max. 110kg
All rules include an understanding that all slides are for single sliders only and that multiple sliders cannot go down together at the same time (i.e. a parent is not permitted to use the slide with a child on their lap). The Big Wedgie events are only suitable for sliders who can climb the stairs and go on the slides by themselves. All sliders with special needs are asked to contact The Big Wedgie team in advance, as these special needs are assessed on a case-by-case basis.
Each ticket is valid for the season in which it was purchased (Summer 2020/2021 School Holidays – 19th December 2020 until 31st January 2021) and expires on the final day of the location’s (Adelaide – Military Road, West Beach) trade. Unused or tickets for the season in which it was purchased, or expired tickets, cannot be transferred to use during a future season.
Each ticket is valid for 1 time use and cannot be used over multiple transactions or visits. Each confirmed order is checked in, in its entirety, and as such all tickets within a confirmed order must be redeemed at the same time.
All tickets purchased online are distributed via email. The Big Wedgie will never ask customers to submit a delivery address when completing their purchase and as such no tickets will be sent via post.
Exchanges and Refunds – Standard Policy:
Please choose your tickets carefully as tickets cannot be exchanged. All purchases are final and no refunds will be issued. Subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law), generally there is no right to a refund or exchange.
Exchanges and Refunds – Special Circumstances:
Exchanges may apply for tickets purchased at the ticket booth or online and eligibility is to be determined by The Big Wedgie management. Exchanges are valid for tickets of equal or lesser value any no refunds will be issued for tickets of lesser value. Any request for an exchange of a ticket must be made within 1 hour of issuing the ticket wristband OR prior to the first slide (whichever is first).
Requests made for a ticket exchange after more than 1 hour of issuing the ticket wristband OR after the first slide will not be approved, including if the customer has left the premises.
The Big Wedgie has a no refund policy as standard for all tickets sold. Refunds may apply for online ticket purchases by special circumstances only where The Big Wedgie is at fault, to be determined by The Big Wedgie management.
Refund requests on the basis of the following reasons will not be accepted:
- Change of mind
- No longer able to attend the event
- Failure to receive tickets via email
- Inability to locate and present tickets on arrival
- No longer want to attend the event, due to COVID-19 concerns (unless as required by the Australian Government to cancel the event)
All online tickets to The Big Wedgie are delivered via email and, as such, we will never ask for your postal or billing address at the checkout. The Big Wedgie takes no responsibility for failure to receive tickets via email and as such refunds will not be accepted on this basis.
Any request for a refund of an online ticket must be in writing via email to email@example.com. Any request for a refund of an online ticket must be made during the season in which the ticket was purchased and refunds requested after the season has ended will not be approved. Approved refunds by special circumstances will incur an administration fee of $5.00 per ticket.
Refunds by special circumstances do not apply for tickets purchased at the ticket booth. All decisions are final. The Big Wedgie will comply with all exchange and refund policies as required by and/or specified by law.
In the event of a cancellation due to Australian Government COVID-19 restrictions prohibiting the event from proceeding beyond our control (until the location’s final date of trade), all ticket-holders will be informed via email of the event’s cancellation and tickets will be refunded in full within 14 days of the event cancellation. The decision to cancel will be made by The Big Wedgie based on the current State Government COVID-19 restrictions in place at the time.