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Terms and Conditions

Standard Policy:

Please choose your tickets carefully as tickets cannot be exchanged. All purchases are final and no refunds will be issued.

Subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law), generally there is no right to a refund or exchange.

Special Circumstances:

Exchanges may apply for tickets purchased at the ticket booth or online and eligibility is to be determined by The Big Wedgie management.

Exchanges are valid for tickets of equal or lesser value any no refunds will be issued for tickets of lesser value. Any request for an exchange of a ticket must be made within 1 hour of issuing the ticket wristband OR prior to the first slide (whichever is first). Requests made for a ticket exchange after more than 1 hour of issuing the ticket wristband OR after the first slide will not be approved, including if the customer has left the premises.

The Big Wedgie has a no refund policy as standard for all tickets sold.

Refunds may apply for online ticket purchases by special circumstances only where The Big Wedgie is at fault, to be determined by The Big Wedgie management.

Refund requests on the basis of the following reasons will not be accepted:

• Change of mind
• No longer able to attend the event
• Failure to receive tickets via email
• Inability to locate and present tickets on arrival

The Big Wedgie takes no responsibility for failure to receive tickets via email and as such refunds will not be accepted on this basis.

Any request for a refund of an online ticket must be in writing via email to info@thebigwedgie.com.au. Any request for a refund of an online ticket must be made during the season in which the ticket was purchased and refunds requested after the season has ended (Summer 2019: 28th January – 10th February) will not be approved.

Approved refunds by special circumstances will incur an administration fee of $5.00 per ticket.

Refunds by special circumstances do not apply for tickets purchased at the ticket booth.

All decisions are final.

The Big Wedgie will comply with all exchange and refund policies as required by and/or specified by law.

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